Features ×  


Transparent & Accountable

Transparent Process, Enforcement of Accountability.

SMS Alerts

SMS notification at all key stages.

Time Limit

Time Limit Papers Report, Set Time Limit.

Common integrated Platform for Seamless Workflows, Convergence

UTTAR-A is a online workflow based platform for making citizen services more convenient and transparent. It also allows office automation, and facilitates online and real-time monitoring of Complaints / Request / Queries and track Complaints / Request / Queries online received by various Offices and their status

UTTAR-A facilitates convergence of various sub-systems that used to be functional in silos and faciolitates storage of all letters (applications, complaints, grievances, suggestions, instructions etc.) coming to any office from anty source / channel.

G2G & G2C

G2C (Goverment to Citizen) facilities / features

  • Online receipt, processing of applications/ letters / grievances from residents
  • Online Filing of RTI applications for any office
  • Online response to residents against their applications / letters /grievances, Unique ID issued to each letter/application
  • Online Tracking of status of applications/ letters / grievancess
  • Institutional Mechanism to ensure Guarenteed Response / Acknowledgement to citizen
  • Easy Monitoring Jansuvai applications and Complaint received from any source i.e. Janta Darbar / Grievnance Redressal Camp/HCM Visit/PG Cell Bhopal, CM help line and Collector/Commissioner visit
  • SMS notifications to Citizen at all key stages

G2G (Goverment to Goverment) facilities / features

  • Record keeping of applications, grievances, letters, DOs issued and received by any Office
  • Facility to send / forward / broadcast Letters /Application to Multiple sub-ordinate Offices at one click.
  • Register Vidhan Sabha / Lok Sabha Questions received any head of department
  • Easy Monitoring Jansuvai applications and Complaint received from any source i.e. Janta Darbar / Grievnance Redressal Camp/HCM Visit/PG Cell Bhopal, CM help line and Collector/Commissioner visit
  • Easy Monitoring Time Limit Papers
  • Easy to find action taken history on any letter/application

UTTARA-m

UTTARA-m (Mobile App)

What is the work of App and how to use for this App and Provide the information for App and user take the information and work on this App.

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Helpful for Administrators/Officers

  • Birds eye real time view of the Office/Department
  • Direct control on applications/Letters
  • Helps in work load distribution
  • Easy application/record tracing
  • Direct impact on performance
  • Reduce unnecessary interference
  • 24X7 easy access
  • Easy know the history of movement of any Letters

System helpful for Citizen

  • Can register their applications (WE ARE BEING HEARD; ADMINISTRATION IS LISTENING)
  • No need to visit office
  • Economic
  • Hassle free
  • 24X7 easy access
  • Transparent process
  • SMS notification at all key stages
  • Departments
  • Offices
  • Sections
  • Kiosks
Key Features

G2G/G2C

Uttara records all letters (applications, complaints, grievances, suggestions, instructions etc.) comming to any office.

Functionaries

Online back office, SMS notifications for quicker access to citizen, Transparency on work load, Track Status of Application/Letter.

Transparent process

You can Track Application/Letter to know the pendency. track application/letter shifting form one section to other section

Fundamental Rights

Right to Response, Right to Transparency, Right to Equality & Right to Information, Creditability.

Reduce Complexity

Reduce Complexity of Governance to citizens like, Which Department?, Which Offices?, Which Sections?

Application Movement

One office to other office, one section to other section and One office to Multiple Offices

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